by Elyse Glickman | Hotel Management

From the architect’s perspective, Henry Wong, Principal at AO, stresses that as the building and interiors tell a story, so should the guest experience. The visual elements should provide a script which also needs to align to the owner’s business plan. “It is about creating moments in time that matter to people, and it also has to do with providing a sequence of things that comes through the guest experience, whether it’s during check in, walking through one’s guestroom, or other moments during the stay,”